Welcome to Ondrajoy. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our online store. We aim to provide a seamless and efficient shipping experience for our customers.
Shipping Methods and Rates
We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the weight of your order, the shipping method chosen, and the destination. The available shipping methods and estimated delivery times are as follows:
- Expedited Shipping: 7-10 business days
Please note that delivery times are estimates and may vary based on your location and other factors.
Order Processing Time
Orders are processed and shipped within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.
International Shipping
We offer international shipping to select countries. International shipping and delivery times vary by destination. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses. Some products may have additional shipping restrictions due to size, weight, or destination. These restrictions will be noted on the product page.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment through the carrier’s website. Please allow up to 24 hours for the tracking information to be updated.
Delivery Issues
If you experience any issues with the delivery of your order, please contact our customer service team at ” contact@ondrajoy.com “. We will work with the carrier to resolve the issue as quickly as possible.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at ” contact@ondrajoy.com “. We will initiate an investigation with the carrier and work to resolve the issue promptly. In the case of a damaged package, please retain all packaging materials and the damaged items for inspection.
Address Changes
If you need to change the shipping address for your order, please contact us as soon as possible at ” contact@ondrajoy.com “. We will do our best to accommodate your request, but please note that address changes may not be possible once the order has been processed and shipped.
Return Shipping
For information about returns and return shipping, please refer to our [Return Policy](link to return policy).
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Store Name: https://ondrajoy.com/
contact@ondrajoy.com
Thank you for shopping with Ondrajoy. We appreciate your business and are committed to providing you with a positive shipping experience.
Effective Date: 03/06/2024
